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The product

Inbox to Intelligence to Action, in one pass.

Each capability shares one common input: the messages your clients already send. Explore the working surfaces below.

app.intelligentduck.com

Interactive: click a message, send a draft, then open the Growth Agent and run it.

What's inside

Eight capabilities. One agent running them.

01 · Inbox triage & AI replies

Read, classified and drafted before you even open it.

Every inbound message across Gmail, Outlook and WhatsApp is read, sorted into 11 categories, scored for urgency, and answered with a draft grounded in your knowledge base. High-confidence replies can auto-send; anything sensitive waits for you.

  • 11 categories — support, bug, billing, churn risk, expansion…
  • Confidence scoring with an auto-send threshold you set
  • Approve, edit, or discard from one review queue
AM
Ahmed MansourBilling · 88%
Billing
PN
Priya NairChurn risk · 92%
Churn risk
RS
Rina SariFeature · 79%
Feature
Auto-reply rate · 62%
02 · Customer intelligence & health

Know who's about to churn before they tell you.

A living profile for every client, rebuilt automatically from conversation history. Health scores, churn risk, expansion signals and sentiment trends — surfaced in dollars, with one-click at-risk filtering.

  • AI health score 0–100, churn risk Low → Critical
  • Specific signals: "escalated twice", "pricing objection"
  • Revenue at risk & expansion potential, weighted by account value
41
High churn risk
Northwind Logistics · $2,400/mo
2 escalations / 30dcompetitor mentionedsentiment −37
03 · Proactive outreach

Reach out first at the perfect time.

When the agent spots churn risk, an upcoming renewal, or expansion intent, it drafts a personalised email for you to review and send from your connected Gmail or Outlook — not a generic transactional address.

  • Triggered by churn risk, renewal, or expansion
  • Personalised to the account's specific signals
  • Outcome tracked back on the account profile
To: priya@northwind.coRetention
Making sure you're unblocked

Hi Priya, I saw the sync issue is still affecting you and wanted to reach out personally. We've prioritised the fix and I'd love to get you on a quick call…

Approve & sendEdit
04 · Analytics & executive reporting

The report your CEO actually wants.

Inbox, customer health, revenue impact, CSAT and SLA performance in one dashboard with a one-click PDF brief for the leadership meeting. Revenue consequences, not ticket counts.

  • Revenue at risk by cohort, expansion value by account
  • SLA breach tracking and per-category response times
  • One-click PDF support brief, AI-summarised
$42k
Revenue at risk
61%
Auto-reply rate
4.6★
CSAT (30d)
8%
SLA breach
05 · Smart routing & escalation

The right person sees it.

Per-category routing to email, Slack or Teams, with SLA targets and breach tracking, so nothing falls through the cracks.

06 · Knowledge base & policy

Grounded, not guessed.

Upload docs or scrape your site; the agent cites your KB and extracts refund, SLA and compliance policies, while logging the gaps it can't answer.

07 · Workspace & data privacy

Privacy controls built in.

Confidence thresholds, signature, SLA targets plus PDPA / PDPL controls: full export, deletion on request, tokens encrypted at rest.

08 · The Growth Agent

From recommendations to self-operation.

The agent observes your full operational picture, reasons about it, acts on what you approve, and measures the result. The approval gate is a dial that increases as trust is established.

Step 01

Observe

Inbox, profiles, KB and integrations on a schedule or on demand.

Step 02

Reason

Insights with trend, evidence, confidence; recommendations with reasoning.

Step 03

Act

Executes approved actions across your CRM, logs and inbox.

Step 04

Measure

Tracks every outcome against a baseline and learns what works.

Then it repeats — every cycle sharpens what the agent knows and does
Today

Human-in-the-loop

Every recommendation shows its reasoning and waits for your approval. Conflicting recommendations are surfaced together.

Near-term

Selective autonomy

Low-risk, high-confidence actions run on their own. High-stakes actions still require a human decision.

Full-confidence

Self-operating

The agent closes the loop end-to-end. You stay in the loop for edge cases and decisions with real consequences.

Integrations

Fits the stack you already run.

Connect in minutes. The agent reads and writes where your team already works. No migration, no new address.

GmailRead & reply from your own inbox
OutlookMicrosoft 365 inbox, same pipeline
WhatsAppInbound via Twilio, first-class channel
HubSpotBi-directional contact enrichment
JiraAuto-create bugs & feature requests
StripeOverdue invoices & payment risk
SlackRouting & escalation notifications
Microsoft TeamsParallel routing for Teams-first orgs

Run the agent on your own inbox.

Connect Gmail, Outlook or WhatsApp, and see your first drafts, health scores and recommendations the same day.